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PRODUCT | Managers Console for Tapi Link and Power Dialer by Papillon
The Ultimate Companion to Tapi Link, Power Dialer, and Call Recorder
for GoldMine
for Call Center Managers and Team Leaders
 Managers Console for Tapi Link, Power Dialer, and Call Recorder for GoldMine!
This product allows you to take complete control of your agents'
call environment. Just click to reorganize agents' outbound call
lists, check call quotas for quality and quantity, and manipulate workloads
to meet individual skill sets.
Need to refocus an agent to a new campaign? It's a
snap with the Managers Console.
Need to check a trainee's telephone skills? Just click
on 'Record' to save the call for later playback.
All of this happens in real time -- so you can rapidly
assess the results and adjust agents' workloads to meet the changing needs
of different call campaigns and staffing levels.
The Managers Console is a simple-to-use yet powerful
tool for closely monitoring and optimizing your agents' calling patterns.
It is ideal for large call center environments, telesales teams, and small
telemarketing units.
 Now
includes the new Wallboard feature.
Display a “league-style” chart of the entire teams' call statistics,
continually updating in real-time, enabling all agents to gauge their
performance against others.
- Maximize call-rates and productivity.
- Revise and rearrange call campaigns.
- Instantly view all or any agents' call statistics.
- Create pre-defined agent templates for specific campaigns.
- Monitor and modify any user-settings remotely.
- View current agent status, who they are talking to, how long they
have been talking, etc.
- View the number of calls completed so far, and the number of calls
left in Power Dialers' Call Queue, etc.
- Display or project a wallboard of call statistics for all agents to
view as a team.
- Record agent's calls on demand.
- Stop and Start Power Dialing sessions at will.
- Top-up and re-acquire Call Lists.
- View and print detailed logs of all calls made and received.
- Manage and adjust agent Call Queues with ease.
- Optimize screen-popping settings.
- Switch rapidly between GoldMine call scripts.
- Manipulate agents Call Completion codes and dialog boxes.
- Send on-screen messages to all or any agents.
- Works with Tapi Link for GoldMine, Power Dialer for GoldMine, and
Call Recorder for GoldMine.
Products by Papillon Technology
Annual Maintenance and Support from Papillon Technology
Entitles you to
free product upgrades and unlimited email and telephone support. We have
also recently added web-based remote control support to this valuable
package.
Call Recorder for GoldMine
(including hardware)
Integrated call recording functionality for GoldMine that provides complete tracking of customer interactions on-demand and at a fraction
of the cost of other call recording solutions. Hardware and software included.
(Only the software is required when used in conjunction with the Hi-Phone Desktop.)
Hi-Phone Desktop
Standalone companion hardware to our telephony products Tapi
Link, Power Dialer, and Call Recorder for GoldMine.
Managers Console
Companion software to Tapi Link, Power Dialer, and Call Recorder
for GoldMine -- for call center managers and team leaders. Remotely monitor
and control your agents' call environment.
PowerDialer for GoldMine
The ultimate telemarketing tool for GoldMine that doubles
your agent call rates and more. The "personal predictive dialer" for
GoldMine teams and individuals. Also works with Hi-Phone Desktop.
Tapi Link for GoldMine
The world's best telephony tool for GoldMine for screen dialing
and screen popping (Caller ID required). Also works with Hi-Phone Desktop.
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$415 -- Site License
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System Requirements:
- PC with Pentium or higher; 4 MB free hard disk space; Internet Explorer 5.0 or higher; Windows 9x/ME/2000/NT4/XP; TCP/IP network; Microsoft TAPI compliant telephone system, or device such as the Hi-Phone Desktop.
- TapiLink for GoldMine and/or PowerDialer/Call Recorder for GoldMine required. Manager's Console is designed as a complementary product to any or all of these Papillon Technology products.
Compatible with:
- Our products support all versions of GoldMine 5.x, GoldMine 6.x, GoldMine
7.x, GoldMine BCM, GoldMine Sales and Marketing and GoldMine BCM Corporate
Edition with both dBase and MS SQL underlying databases.
Technical
Support
provided by Papillon Technology
Maintenance & Support Packages
available
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