PRODUCT | PowerDialer by Papillon Technology
Need a Predictive Dialer? -- Think again!
Power Dialer for GoldMine enables GoldMine users to work through their telephone calls quickly and automatically using either calls scheduled in the user's activity list or calls based on an active GoldMine Filter or Group.
Once installed and configured Power Dialer for GoldMine becomes an integral part of GoldMine and enables users to automatically acquire a call list. Simply click on the icon and select Acquire List. Then click Start Power Dialer -- it will then automatically dial and connect all scheduled calls.
Call Center Technology for Teams and Individuals
As a call is connected, the called party's GoldMine record is automatically presented, allowing you full access to your clients details. As the call is concluded the complete call dialog box will appear. Fields including Call Duration, Reference, and Result Code are pre-populated allowing quick and easy call completion. Make any changes you wish and then click OK. The call details are inserted automatically into your client's GoldMine History. Scheduled calls are completed in the users calendar or call list with all details including the exact duration. The next call is then presented to the user and the sequence starts over again. The statistical analysis within GoldMine allows you to monitor and compare agent performance.
Power Dialer is so tightly integrated into GoldMine that you will wonder how you managed without it. It's like having your own personal predictive dialer.
Flexible user options will allow systems administrators and managers to control the way that calls are presented, timed and completed for different team members. Power Dialer will work with any TAPI compliant telephony hardware and provides the fastest way to complete your scheduled call list, or make and control outbound call campaigns with GoldMine.
Products by Papillon Technology
Annual Maintenance and Support from Papillon Technology
Call Recorder for GoldMine
PowerDialer for GoldMine
Tapi Link for GoldMine
provided by Papillon Technology
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