PRODUCT | Tapi Link by Papillon Technology
Tapi Link for GoldMine
Tapi Link for GoldMine enables GoldMine users to dial calls automatically and to present a caller's contact details when the phone rings (CTi capabilities). Once installed, Tapi Link becomes an integral part of GoldMine and enables users to dial directly from within GoldMine using a variety of methods, and to present calling party contact details when the phone rings. It searches not only the main telephone number (Phone1) but any other telephone number associated with that record (Phone2, Phone3) as well as all numbers listed under the Additional Contacts Tab. This process is entirely automatic -- which means that it doesn't matter whether your contact is calling from their business office, their mobile phone or even their home office. If you have their number listed in GoldMine, Tapi Link will automatically present the information you require.
You can select up to five key fields from your caller's GoldMine record to view with an incoming call or alternatively, have the GoldMine Record displayed automatically before you answer the telephone, thereby improving your response times and the levels of service you provide to your clients. Tapi Link for GoldMine is very easy to install. After running the installation wizard you just need to select a few options from the Tapi Link setup screen. This allows you to decide how you want information presented and how you prefer to make and accept your calls.
Because Tapi Link for GoldMine communicates with your telephony device using Microsoft TAPI, you can use Tapi Link whether you are a single user, or part of a team using a larger switchboard. All you need is an approved TAPI device or a switchboard that supports the Microsoft TAPI standard. If you are not sure whether your telephony hardware will work with Tapi Link for GoldMine click on frequently asked questions or check our list of approved and tested telephone systems.
To view a list of the telephone systems known to be supported by Tapi Link for GoldMine click here.
Products by Papillon Technology
Annual Maintenance and Support from Papillon Technology
Call Recorder for GoldMine
PowerDialer for GoldMine
Tapi Link for GoldMine
provided by Papillon Technology
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