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PRODUCT | Tapi Link by Papillon Technology

Tapi Link for GoldMine

Tapi Link for GoldMine enables GoldMine users to dial calls automatically and to present a caller's contact details when the phone rings (CTi capabilities). Once installed, Tapi Link becomes an integral part of GoldMine and enables users to dial directly from within GoldMine using a variety of methods, and to present calling party contact details when the phone rings. It searches not only the main telephone number (Phone1) but any other telephone number associated with that record (Phone2, Phone3) as well as all numbers listed under the Additional Contacts Tab. This process is entirely automatic -- which means that it doesn't matter whether your contact is calling from their business office, their mobile phone or even their home office. If you have their number listed in GoldMine, Tapi Link will automatically present the information you require.

screen shot tapi link
  • Tapi Link will search phone1, phone2, phone3 and all numbers in the additional contacts tab.
  • Choose to display up to five fields from your GoldMine system when your phone starts ringing.
  • Simple and easy to setup, Tapi Link will work with any standard Microsoft TAPI compliant telephone system or device.
  • Tapi Link supports on-hold, blind transfer, last number redial, supervised transfer and many other features.

You can select up to five key fields from your caller's GoldMine record to view with an incoming call or alternatively, have the GoldMine Record displayed automatically before you answer the telephone, thereby improving your response times and the levels of service you provide to your clients. Tapi Link for GoldMine is very easy to install. After running the installation wizard you just need to select a few options from the Tapi Link setup screen. This allows you to decide how you want information presented and how you prefer to make and accept your calls.

Because Tapi Link for GoldMine communicates with your telephony device using Microsoft TAPI, you can use Tapi Link whether you are a single user, or part of a team using a larger switchboard. All you need is an approved TAPI device or a switchboard that supports the Microsoft TAPI standard. If you are not sure whether your telephony hardware will work with Tapi Link for GoldMine click on frequently asked questions or check our list of approved and tested telephone systems.

To view a list of the telephone systems known to be supported by Tapi Link for GoldMine click here.


papillon technology

Products by Papillon Technology

Annual Maintenance and Support from Papillon Technology
Entitles you to free product upgrades and unlimited email and telephone support. We have also recently added web-based remote control support to this valuable package.

Call Recorder for GoldMine
(including hardware)
Integrated call recording functionality for GoldMine that provides complete tracking of customer interactions on-demand and at a fraction of the cost of other call recording solutions. Hardware and software included. (Only the software is required when used in conjunction with the Hi-Phone Desktop.)

Hi-Phone Desktop
Standalone companion hardware to our telephony products Tapi Link, Power Dialer, and Call Recorder for GoldMine.

Managers Console
Companion software to Tapi Link, Power Dialer, and Call Recorder for GoldMine -- for call center managers and team leaders. Remotely monitor and control your agents' call environment.

PowerDialer for GoldMine
The ultimate telemarketing tool for GoldMine that doubles your agent call rates and more. The "personal predictive dialer" for GoldMine teams and individuals. Also works with Hi-Phone Desktop.

Tapi Link for GoldMine
The world's best telephony tool for GoldMine for screen dialing and screen popping (Caller ID required). Also works with Hi-Phone Desktop.

 

Click here to view purchase options
As low as $73 per user. Click link above for complete pricing.

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DOWNLOADS

Compatible with:

  • All versions of GoldMine, including 2014, 2013, and earlier version 5 to 9

Technical Support

provided by Papillon Technology
Maintenance & Support Packages available

 

 

CONTACT US   1-800-806-5288

Copyright © 2008 SJR Productions, Inc. All brands and product names
are trademarks or registered trademarks of their respective companies.